The Audio Tailor offers a lay-by service to help you secure the product you want while spreading the cost over time. By entering into a lay-by agreement with us, you agree to the terms outlined in this policy. If you have any questions or your circumstances change, please don’t hesitate to contact us — we’re flexible and happy to help.

Download the full Lay-By Policy (PDF)

Lay-by terms at a glance

Deposit & payments

1. A minimum deposit of 20% of the total purchase price is required to secure a lay-by. This deposit is non-refundable in the event of cancellation.
2. The remaining balance must be paid in full within the 6-week lay-by period. Goods will not be released until the full amount has been received and cleared.
3. Regular payments are required throughout the lay-by period to keep your agreement active. If regular payments are not maintained and we are unable to reach you to agree on a new arrangement, your lay-by may be flagged for follow-up or cancellation.
4. Payments can be made in-store or by arrangement with our team. Please contact us on 1300 308 711 or at sales@theaudiotailor.com.au to discuss your payment schedule or to make a payment.
5. The price of goods on lay-by is fixed at the time of entering the agreement. Price changes, sales, or promotions occurring after the lay-by is established will not affect the agreed price.

Expiry & reminders

1. Your lay-by agreement is active for 6 weeks from the date it is entered into. If the balance has not been paid in full by the end of this period, the following reminder process will apply.
2. A first reminder will be sent once the 6-week term has passed and the balance remains outstanding.
3. A second reminder will be sent one week after the first, if no payment or contact has been received.
4. A third and final reminder will be sent one week after the second. If no payment or contact is received following this final reminder, the lay-by will be cancelled and the deposit will be forfeited.
5. If you anticipate difficulty making a payment or completing your lay-by within the agreed timeframe, please contact us before reminders are issued. We are flexible and will always do our best to accommodate reasonable requests for extensions or adjusted payment schedules.

Cancellation

1. A lay-by may be cancelled by the customer at any time prior to the goods being released. To cancel, please contact our team directly.
2. Upon cancellation — whether initiated by the customer or by The Audio Tailor following the reminder process — the deposit paid will be forfeited and will not be refunded.
3. Any payments made above the minimum deposit amount will be refunded to the customer upon cancellation, less any applicable handling or restocking costs where relevant.
4. The Audio Tailor reserves the right to cancel a lay-by agreement where a customer has failed to make regular payments and has not responded to reminders, in accordance with the Expiry & reminders section of this policy.
5. Goods held on lay-by will be returned to general sale upon cancellation of the agreement.

Extensions & changes

1. We understand that circumstances can change. If you need additional time to complete your lay-by, or require an adjustment to your payment schedule, please contact us as early as possible — we’re flexible and happy to discuss your options.
2. Extensions or changes to a lay-by agreement are granted at the discretion of The Audio Tailor and must be agreed upon in writing (email is acceptable) before the existing agreement expires.
3. Extensions will not be granted retroactively after a lay-by has already been cancelled.
4. If you wish to change the item on lay-by, this may be possible subject to stock availability and approval by our team. Any price difference will be adjusted accordingly, and a new agreement will be issued.

Release of goods

1. Goods will only be released once the lay-by balance has been paid in full and all payments have been cleared.
2. Upon final payment, you will be notified that your item is ready for collection. A valid form of photo identification may be required at the time of collection.
3. If you require your item to be shipped upon completion of the lay-by, standard shipping terms as outlined in our Shipping Policy will apply. Please advise our team of your preference at the time of entering the agreement.
4. The Audio Tailor takes reasonable care of goods held on lay-by. Risk in the goods passes to the customer upon collection or dispatch.

Need to get in touch? Please don’t hesitate to reach out if your circumstances change or you need a little extra time. Call us on 1300 308 711 or email sales@theaudiotailor.com.au during business hours — we’re always happy to find a solution that works for you.