The Audio Tailor is committed to ensuring your order arrives safely and in perfect condition. Please read the following shipping policy carefully before placing your order. By completing a purchase, you agree to the terms outlined below. Delivery is within Australia only. If you have any questions, please call us on 1300 308 711 during business hours.

Download the full Shipping Policy (PDF)

Shipping rates

1. We offer free shipping to most capital cities in Australia on eligible orders.
2. For orders below $150, a $14.95 shipping fee applies to all locations in Australia.
3. For large and/or heavy items (including floorstanding speakers or any item exceeding 1.2m in length or 25kgs in mass) or deliveries to remote and rural locations, additional shipping fees may be required. These costs are not automatically calculated at checkout — please call us on 1300 308 711 for an accurate estimate before placing your order.
4. Whilst we aim to be as transparent as possible with our freight prices and delivery times, there are many variables that come into play when shipping. If we’re unable to absorb the entire cost, we will subsidise where possible. We encourage you to contact us to discuss your specific requirements.

Order processing & dispatch

1. Orders are processed during business hours: Tuesday to Friday, 9:00am – 5:00pm and Saturday, 9:00am – 3:00pm AEST (excluding Queensland public holidays).
2. Orders are generally dispatched within 1–2 business days after your order and payment has been received and confirmed.
3. Orders placed after business hours, on Sundays and Mondays, or on Queensland public holidays will be processed on the next available business day.
4. You will receive a confirmation email once your order has been placed, and a separate dispatch notification including tracking details once your order has shipped.
5. During busier periods, dispatch times may be extended. Please contact us if you have a time-sensitive requirement.
6. We will communicate any delays via email during order processing. Please note that some email providers may direct our correspondence to your junk or spam folder — we recommend checking there regularly for any updates regarding your order.

Estimated delivery times

Estimated delivery times are provided by our courier partners and are not a guarantee. During busier periods, times may increase. Items may be dispatched from our Brisbane, Melbourne, or Sydney logistics centres depending on your location and stock availability. For Christmas period delivery estimates or time-sensitive orders, please call us on 1300 308 711 for a more accurate timeframe. The estimated times below are for general (non-sales period) intervals.

Tracking, delivery & signing

1. Once your order has been dispatched, a tracking number will be provided via email. You can use this to monitor the progress of your delivery through the carrier’s website.
2. Delivery timeframes provided are estimates only. The Audio Tailor is not liable for delays caused by the carrier, weather events, or other circumstances outside our control.
3. It is the customer’s responsibility to ensure the shipping address provided at checkout is accurate and complete. The Audio Tailor accepts no liability for orders delivered to an incorrectly entered address.
4. All shipments must be signed for at the time of delivery. Signature on delivery is required without exception.
5. If you are not available at the initial delivery attempt, the courier may make one further attempt to deliver your package and/or arrange a suitable time or alternative collection point with you. If unsuccessful, your parcel may be redirected to the nearest depot or collection point — you will be notified by the courier or via your tracking information if this occurs.
6. Please inspect the delivery before signing. Unless you are 100% confident the shipment has arrived in good condition, do not sign for it. Note any visible damage on the delivery docket at the time of signing.
7. If your order surpasses its estimated delivery date by 3 or more business days without being received, please contact our team. We will lodge an investigation with the carrier on your behalf.
8. If a delivery is marked as delivered but has not been received, please contact our team within 5 business days. We will lodge an investigation with the carrier on your behalf.

Damaged & lost goods

1. The Audio Tailor Group shall not be responsible for any damage or consequential losses (whether direct or indirect) associated with damage to goods occurring during delivery. The customer irrevocably agrees to make a claim upon the transit insurer for any such damage or loss.
2. If your order arrives visibly damaged, please photograph the packaging and item(s) before opening further, and contact us at sales@theaudiotailor.com.au as soon as possible.
3. Products confirmed as lost in transit cannot be replaced until a formal investigation has been completed with the delivery service provider to confirm the item was lost. We will lodge this investigation on your behalf and keep you informed throughout the process.

Domestic shipping

Standard shipping

1. Standard shipping is available to most addresses within Australia. Estimated transit times are 3–7 business days depending on your location.
2. Free standard shipping is available on eligible orders over $150 as displayed at checkout. This threshold is subject to change without notice.

Express delivery

1. Express shipping is available as an optional extra at the customer’s expense. Please contact us to upgrade to express delivery.
2. Estimated express transit times are 1–3 business days for metropolitan areas; regional and remote areas may take longer.

Remote & rural areas

1. Deliveries to remote or rural areas (including those serviced by Australia Post road freight) may incur additional charges and extended transit times. If you live in a known rural area, please contact us for an accurate shipping quote.

Packaging & handling

1. All items are carefully packaged to ensure they arrive in pristine condition. High-value or fragile items may be double-boxed or packed with additional protective materials.
2. Where possible, original manufacturer packaging will be used to maintain the integrity of the product for warranty purposes.
3. Where possible, larger items may be wrapped in black plastic to deter theft and protect against weather damage. This can also be requested for gift orders — simply contact the store when placing your order.

In-store pickup

1. Click & Collect is available from our Murarrie showroom. Select “In-Store Pickup” at checkout to use this option.
2. You will be notified via email when your order is ready for collection. If you have not received this notification, please contact the store directly for an update on your order status.
3. A valid form of photo identification and your order confirmation must be presented at the time of collection.
4. Orders not collected within 14 days of the collection-ready notification may be restocked. Contact us if you require an extension.

Questions about your delivery? Call us on 1300 308 711 or email sales@theaudiotailor.com.au during business hours and our team will be happy to assist with specific delivery timeframes, shipping costs for large items, or any other enquiries.